Multi-site Australia-wide
CUCM → Webex Migrated off on-premise Call Manager
Same number Extension follows staff between branches
Meeting Bar Video-equipped meeting rooms
CASE STUDYCOLLABORATIONIT CONSULTING
How Exelcom Migrated Trenton International from Cisco Call Manager to Webex Calling
The Challenge
Trenton International operates multiple warehouse and office locations across Australia, supplying the hospitality industry with commercial kitchen and restaurant equipment. The business was running its calling on an on-premise Cisco Call Manager (CUCM) deployment, which meant dedicated hardware and ongoing maintenance at every site. Staff who travelled between branches had no consistent way to be reached on their usual extension, and meeting rooms lacked proper video conferencing equipment for internal and client calls.
What Exelcom Delivered
Exelcom migrated Trenton International's calling platform to the cloud, modernised its meeting rooms, and gave staff the ability to work from any branch without losing their phone identity.
- Migrated Trenton International from an on-premise Cisco Call Manager deployment to Cisco Webex Calling, removing the need for on-site PBX hardware at every location
- Standardised users across all branches so each person's extension travels with them — a staff member visiting another site logs in and stays reachable on their usual number
- Cisco Meeting Bar devices deployed in meeting rooms, giving teams proper video conferencing for internal collaboration and client calls
- Webex Calling centrally managed through Cisco Control Hub, replacing the maintenance overhead of the previous Call Manager environment
Technologies Deployed
Cisco Webex CallingCisco Meeting BarCisco Control HubUser Mobility
“Getting off Call Manager and onto Webex changed how the business runs day to day — our people can move between branches and still pick up their usual extension, and our meeting rooms finally have video that works properly.”
— Operations Leadership, Trenton International
The Outcome
Trenton International now runs entirely on Cisco Webex Calling, with no on-premise Call Manager hardware left to maintain. Staff can move between branches and stay reachable on the same extension, and meeting rooms are equipped with Cisco Meeting Bar devices for video collaboration. Exelcom continues to provide managed support and ongoing strategic advice.